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Worst company I have ever dealt with. This includes service and support.
After working for support for an hour because I was getting blue screen for memory error. They wanted me to disable virus software to logon to service. I understand doing this for installing software but not when online. They said disable it when online and enable it again when offline. The point of virus software is to protect when online.
After constant problems for month and a half I called to cancel service.
I called billing and selected cancel service from menu. With no input of who I was a recording said my account was terminated two months previously and then disconnected my call.
I called again to talk to someone. They then asked for my ID. I gave it and they asked for my name and address. I did so.
They then wanted me to answer a security question. They asked me to give last 4 digits of credit card that was on account. I reached for my wallet and within 5 seconds after asking question they said I took to long to answer security question and I would need to answer another. 5 seconds to tell them a number. They expected me to know by memory the last for digits of my credit card. Unbelievable! They then asked for my birthday and was then able to talk to them about canceling account.
After 15 minutes of them trying to talk me out of stopping service they would not accept my request without offering me free service for month, free software and support. I just said I am paid up for 3 weeks and I don’t want service. Even if it was free I told them I do not want it. They then said they would cancel it but would be sending CD of free software if I decide to get service again. Wow.
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